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Terms & Conditions

Aligning our expectations, exceeding yours

Harmful / Malicious Use of Our Services

    • Use of our services for any harmful intent, with or without criminal liability, will be pursued both for the full value of any damage caused to Small Beans LTD and/ or any of our existing customers, and the full commercial rate of all services used. Third parties may pursue their own claims directly.
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    Malware/ Bad Actors

    • Small Beans LTD take no responsibility for any impact caused by the malicious action of any third parties on any provided service. Should any services be impacted negatively by the actions of others, Small Beans LTD will make every effort to recover your data as soon as possible without any additional cost. In the circumstance where due to malicious actions by others we are unable to restore your previous data, you retain your right to cancel your subscription without any charge to any party.
     

    Data Guarantee and Backups

    • While we strive to provide reliable services both directly and through our selected partners, we (alongside everyone else) cannot guarantee 100% uptime or completely eliminate the possibility of technical or human errors or acts of God that may negatively impact data storage. Small Beans LTD therefore take no liability for any data stored on any services unless expressly included in your invoice. To support your peace of mind, all custom packages purchased through us that include a website benefit from a free 30-day website database backup provision, provided at no additional cost. This backup service is a complimentary addition to your package and may be modified or withdrawn at any time without notice.
    • For business critical data across any of our services, please discuss additional backup options with us. We are able to offer enhanced backup solutions which are designed to include multiple redundancies to further minimise potential disruptions.
     

    General Issues

    • As with renting a car, things will break. Usually out of our control, for example a browser update from a Third Party like Microsoft/ Apple or a partner’s Plugin software update that introduces an unknown incompatability issue. Whilst we have internal steps in place to mitigate this, we are always in reach to support, with numerous 2nd and 3rd level development teams on hand to us to provide further firepower where needed. Please reach out to us as soon as you are aware of any issue as this may not be immediately visible (for example an update to the browser on your android tablet may only impact that tablet). We will always prioritise fixing any broken service. If we are unable to fix any service you retain the right to end your subscription / affected part of thereof with us without any charge to any party with just 30 days notice.

    Content Updates

    General Terms

    • Content updates apply only to client supplied changes in existing content on your website which is able to be updated. Design changes, additional pages, content which requires additional sections to be built on your website, or SEO/CRO optimisations from Small Beans are subject to separate charges.
      • Examples of included changes are: adding additional text to a page in existing formatting, adding additional reviews to feedback widgets and adding/replacing images in pre-existing galleries or carousels.
      • If you have any concerns or specific requirements for inclusions/ exclusions please ask us. These will be specifically noted in your quotation & monthly invoice.
    • Any content update requests made under a purchased unlimited content update package have a target turn around, respective to the purchased package, per required update. This applies to each singular “individual request” on a cumulative basis. For the purpose of clarity an individual requests can impact at a maximum a single site page or a generic site-wide component e.g. header. Small Beans LTD cannot aim for a 24 hour turn around on for example over 75 requests on your website without impacting the quality of our output.
    • Content updates must be made via your client portal for your package turnaround SLAs to apply.
    • Following completion & your approval of your website design, supply of any additional media or content by Small Beans LTD is not included within your plan unless explicitly mentioned within your subscription. Where Content updates are included in a subscription it refers to content supplied by the subscriber unless expressly agreed and defined. Content must be supplied by the timescales referred to above and meet the definition of “agreed content updates” as above.

    Emergency Content Updates

    • Any emergency content updates required to amend any business information both commercial and non-commercial including (but not restricted to) pricing, discounts, terms of services, opening hours due to unforeseen scenarios, acts of God or simply error on behalf of the subscriber will be completed free of charge as soon as time is available. This is under “fair use” usually defined as limited to two occasions in any three month period.

    • Ecommerce Product Updates

      • If we build an eCommerce (shop) website for you once your website has been built and your monthly subscription commences, unless you have purchased a Product Updates package, Small Beans LTD take no responsibility for updating, adding or removing products in your shop in any way. We are happy to provide training for you or your team to do so with the initial training free of charge.

    Best Endeavours Updates

    • Whilst we always aim to undertake any content updates in a timely manner any best endeavours updates fall within a 20 working day SLA basis with no guarantee to timing or liability to any consequnce of such.

    Unlimited Updates

    • Any Unlimited Updates whether Content, Product, SEO or otherwise defined fall within fair use guidelines. These are that such updates are relevant for legitimate business requirements with the aim of furthering the business performance. Small Beans LTD reserves the right to be the sole arbiter on such matters and may terminate without notice any unlimited update packages for multiple breaches of this policy.

    Browser Compatability

    General Terms

    • We do not guarantee compatibility across all browsers and operating systems; like any other company we cannot do so.
      • We would compare this to purchasing a car, whilst we are confident on it’s ability to work on a modern well maintained road, we cannot guarantee it will drive everywhere, particularly if roads degrade so they’re full of potholes.
    • Whilst we test across active modern browsers and operating systems we also cannot guarantee the future actions of third parties such as Microsoft or Apple and the impact of any updates or future versions. We supply & test working sites and ask that if any particular browser compatibility is important that you check prior to your approval to ensure compatibility.
    • Should your website experience any incompatability issues we will always look to fix on a best endeavours basis.
    • Please note that we explicitly do not support Internet Explorer (Microsoft don’t either) due to it being outdated and containing a large amount of technical and security issues.

    • Domains

      • We will not refund your deposit if you choose to cancel your plan due to lack of domain availability. We highly recommend that you check your preferred domain is available prior to engaging us to build your website. We are able to secure your domain for you if required and at no cost if this is covered in your subscription with us.
      • In order to manage your website without issue we require that you either transfer your preferred domain to us or that your website is built on one we provide for you, thi can be done at no additional cost if covered in your subscription with us (most are).

      Email Addresses

      • If you purchase an email address within your subscription the maximum allowable inbox size is 10GB unless expressly stated. Small Beans LTD takes no responsibility for any loss caused by your email inbox reaching or exceeding its maximum size and it is the responsibility of the subscriber to remove excess and old emails to ensure it continues to be able to receive email.
      • Email forwarding addresses mean that any messages received aren’t stored on our servers and are forwarded to your existing account. As such we take no responsibility for any loss caused by emails which are not received/ stored.
      • Emails may be blocked or undelivered for numerous reasons including improper sending protocol, unsecure email settings and over reactive “junk” blocklists from both email exchanges and 3rd party software. Small Beans LTD can therefore take no responsibility for any emails which are not recieved or sent correctly. We will always assist in increasing the reliability of your email service wherever possible regardless of whether there is a 3rd party impact.
       

    • Service Delivery Timings

      • As soon as you ask us to we will place your website live. This usually takes between 24 – 48 hours but may take longer due to the time period required to set up or migrate any necessary server level changes. Additional services (e.g. Google my Business) may be completed later due to manual, required third party validations. Small Beans LTD disclaim any responsibility for late delivery of any service caused by third parties outside of our control.

    • Website Ownership

      • Due to the high initial upfront investment required any created website is considered owned and copyrighted by Small Beans LTD who you grant license to use freely and without restriction any supplied copy or media for the creation and promotion of the website and associated services unless agreed as expressly prohibted as part of your subscription.
      • You retain ownership of your own content and grant license to Small Beans LTD to use freely and without restriction in the creation and maintenance of your website.
      • You may buy your website for a base set fee of £89 if you’ve been with us for more than 6 months. This does not include any material created as part of a value added service (i.e SEO optimisation), or license costs fixed or one off that may be used for material or services utilised by your site. If you wish to continue to use any licenses there will be additional costs based on the licenses you wish to continue to use. Subscription based licenses will be transferred to your ownership where still available to be purchased & transfer of ownership is possible. One off licenses will be charged at cost price where still available to be purchased & transfer of ownership is possible. Small Beans LTD benefit from economies of scale it may not be possible to replicate so you may end up paying more on an ongoing basis for these licenses.
      •  Please be aware that we use numerous licenses ranging from page builders to security plugins as part of your inclusive package for which we pay a monthly fee. As default unless additional costs mentioned above are paid these will be removed prior to transfer of ownership. This may remove functionality from your website and it should not be expected that it will continue to function as previously.
      • Any 3rd party services held under Small Beans LTD will also be discontinued after a period of 28 days following service termination date. Where possible and where required and requested we will transfer ownership. This may result in ongoing monthly costs to yourself.
      • Once you have purchased your website this will terminate your current subscription at the end of your current subscription period subject to any minimum terms as included in this document. Once the website is transferred into your ownership you will need to arrange your own hosting and maintenance. If you purchased your domain through us, where possible your domain is also transferable into your name for a set fee of £10. If you transfered your domain across, we will look to transfer it back without charge. You may also wait for the current domain agreement to run out and re-purchase directly from an alternative company/ domain supplier but your domain will be available “on the open market” from when we cease to pay the supplier following termination of the existing agreement until you have re-purchased. The likelihood is that your domain will remain available but Small Beans LTD make no guarantee and have no influence on this.

    SEO Based Website Design

    • All of our Website packages come with a version of our SEO based website designs. If you let us know which”keyword” you would like your website optimised for we will do this whilst we build your website.
    • There is no guarantee as to the performance of your Website under our SEO Based Website Design however within 6 months we find most of our website are ranking on the first page of Google.

    SEO (Guaranteed Page 1) Option

    • If this option is available to you, and defined by inclusion in your quote, invoice or reciept we guarantee to get a local keyword (must include a location) of your choice to page one within three months and keep you there for at least a week or we’ll give you your money back. This option requires that you give Small Beans LTD full access to the page you want to rank, including the ability to change content. We do not, and cannot, guarantee a total length of time further to that referenced above as factors like Google Updates, and Competitor Activity are beyond our control.
    • This guarantee does not apply to discounted SEO packages unless specifically noted in your quote/ proposal. 

    SEO (Search Engine Optimisation) Packages

    • If you subscribe to our Search Engine Optimisation packages we will work to optimise the number of agreed keywords defined by your package. Please note that due to how Google ranks web pages according to relevancy, this will often ensure that related terms also begin to rank.
    • Unless subscribed to a “guaranteed first page” option we make no guarantee as to the peak or continual performance of your site within Google and past success is no guarantee to future performance. It is up to Google’s algorithm how well a website ranks. Because of this unlike other add on services our SEO packages may be cancelled at any time with 28 days notice even if bundled in your monthly subscription cost.
    • Please bear in mid that the length of time a Domain has been active is a ranking factor and Domains above 6 months of age often perform better.
    • The ability for Small Beans LTD to carry out technical updates on your website depends on the access given to Small Beans LTD to your website code/ platform.
    • Our Monthly Technical & Content Site Audits are used to provide suggested updates to your website e.g. “Create paragraph describing your favourite local business including the terms [new business], [business office space] etc “. We do not create a shareable “report” due to the time cost involved.
    • Actionable points within content audits are not expected to vary widely without Google or competitor updates. These audits should be considered a free addition to the other Technical updates and are expected to be a minimal list of suggestions for content creations, please do not expect large amounts of suggested changes each time.

    SEO Technical Updates

      • If you subscribe to our SEO technical updates you give us permission to amend technical data on your website, hereby defined as all information on the site which is not visible on-page content, in order to support your request to optimise your site towards your keyword goals.
      • Due to the time difference between any changes made on your site, [meta data, internal links, URLs, title tags etc] and between Google re-crawling your site you accept that Google may temporarily show out of date information/ links. Small Beans LTD takes no responsibility for any impact on your site or business as a result of this delay as we don’t own Google. Small Beans LTD will continue to request re-indexing after every update.

  • Discounted Plans

    • Customers on discounted plans are asked to consent to the use of their website name, likeness & image within marketing and promotional activity, which may also include, but not be limited to, site & business name, ongoing cost & comparable market value. No personal details will be used except where permission is expressly given or where the website name uses any personal reference. Acceptance of these T&Cs are considered acceptance of this term.
    • We will respect any required embargo term prior to your website going live. Customers on discounted plans consent to the inclusion of Small Beans LTD, name, likeness or logo within the footer of their website and links therein included. These will be included within any designs sent across for approval and will not be added to, enlarged or otherwise have any additional prominence granted once the designs have been signed off.

    Downgrading or Cancelling any Subscription

    • You have the right to cancel any order without charge within 14 days of placing it provided that you have not instructed us to begin your service immediately. To retain your right to cancel without charge within 14 days you will need to request that your service begins after 14 days.
    • If you have instructed us to begin your service immediately you retain the right to cancel within 14 days but Small Beans LTD reserves the right to charge you for any service provided up to that point.
    • Service is defined as any action Small Beans LTD has taken in the course of carrying out your instructions which incurred any cost.
    • The act of “placing your order” is defined as paying any cost either monthly subscription or initial deposit.
    • Unless noted in your initial payment, you have told us that you wish us to begin this service immediately on placing your order.
    • You have the right to cancel your subscription at any time with 30 days notice. GoCardless based subscriptions can be cancelled via withdrawing permission for the Direct Debit, Stripe based supscriptions can be cancelled via our Website through the Self Service area.

    • Payment

    • Prices are quoted for monthly services (your subscription payment period) and payment will be taken on the same date each month.
    • Any domain subscriptions we purchase on your behalf are purchased with an initial 1 year term due to supplier contracts. These are paid for upfront by Small Beans LTD and renewed annually. The renewal may be cancelled at any time prior to 28 days before the renewal date. You remain liable for any domain subscription not included in your monthly package cost, usually this will be any premium domain.
    • Any add on services which are billed separately to your package, including Email Accounts, SEO services, additional backups, may be cancelled at any time with 28 days notice. Add on services which are billed as part of your package cannot be cancelled separately to your package as we discount individual items to create your initial package. You may request that any add on service is billed separately, this may increase the overall cost of your subscription if the service is discounted due to being bundled but you will be informed of any difference.
    • Email Accounts must be deleted to avoid being charged for the following month, this includes any items stored on the server. Email forwarding accounts are not affected by this.

  • Payment by Direct Debit

    • If we are unable to collect your subscription payment on your payment date we will try again. If we are unable to collect payments this may result in extra charges from your bank account provider. Small Beans accepts no liability for any charges arising from non-payment of your subscription.
    • If you wish to cancel your plan we ask that you contact us at support@small-beans.co.uk within the required notice period as noted above in order to cancel. Not notifying us may result in Small Beans LTD occurring additional liability for service continuation. We may seek to reclaim any costs incurred where the required notice period was not given.
    • If you wish to claim a refund for any reason we ask that you contact us at support@small-beans.co.uk. Please enclose any evidence which may support your claim and allow us 28 days to respond prior to initiating any claims/ chargebacks via your bank. Not doing so may result in Small Beans LTD occurring additional costs from payment providers. We may seek to reclaim any costs incurred where this process was not followed. This does not affect your statutory rights.

  • Changing Your Package

    • You may upgrade your subscription to add any available product or service at any point. Your requested upgrade will begin within 7 days or sooner of the first payment of any additional subscription cost incurred. If your upgraded subscription includes site changes you will be provided with the estimated timings for completion for agreement prior to your subscription being modified.

    Non-Payment

    • Small Beans LTD reserves the right to recoup any costs incurred due to non-payment and any subsequent early termination of our agreement. If you are concerned about your ability to pay your subscription we encourage you to contact us via support@small-beans.co.uk at the earliest opportunity to discuss what possibilities are available.

    Remedies on behalf of the subscriber

    • As we work with a number of service providers to get you the best possible price and performance occasionally things may go wrong outside of our control. Please contact us at support@small-beans.co.uk if you experience any issues.
    • Errors in agreed content updates: Whilst making every effort to avoid errors Small Beans Ltd accept no liability for any costs or charges incurred as the result of any mistake where subscriber instructions are undertaken with reasonable care and attention. You have the right to request your changes are made to a staging site instead of live however you acknowledge that pushing data from a staging site will overwrite any live data recieved during updates.

    Extra Services

    General Terms

    • Image optimisation limits are set at 5,000 per month for £1.99 (non-discounted price) Code optimisation limits are set at 5,000 per month for £1.99 (non-discounted price) If the combined option is taken monthly limits are 10,000 across both use cases for £3.50 (non-discounted price)
    • Additional limits may be acquired at discounted prices, please contact support@small-beans.co.uk
    • Bot blocking is capped at 2,500,000 requests per month. We do not anticipate our partners sites to come near to 1,000 requests per month.

  • Plugin & Site Updates Package

    • If you have a subscription to our Plugin & Site Updates package, separate to our Maintenance or All-In-One Packages, we will check monthly that your Website instance & any Plugins which you are running are kept up to date with the latest version.
    • In addition we will also carry out basic sanity checks across your site following each update and roll back any changes which negatively affect your site to ensure maximum uptime.
    • This package includes 24/7 Uptime Monitoring to ensure that even if nothing is broken at moment of rollout, any clashes which may occur in the future are monitored to enable fixing as soon as possible.

    • Updates

    20/05/2025 – Content Terms updated to clarify that update requests must be made via client portals for required SLAs to apply.

    12/05/2025 –     SEO Terms updated to clarify that SEO guarantee applies only to full priced SEO packages, not discounted packages.